After-sales service only designated place: silver star technology building, guanlan street, longhua new district, shenzhen city, guangdong province

Working time

Our working time is from 8:00 am to 18:00 PM from Monday to Saturday. Orders that are paid before 15:00 PM can be delivered on the same day. Orders that are paid after 15:00 PM will be delivered within 48 hours (except under special circumstances).

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The warranty

This store complies with the 7-day return and exchange rules of the mall, and solemnly promises that customers will submit the return and exchange application within 7 days after the buyer signs for the goods (subject to the logistics signing time). If the goods and packaging are sold without damage, scratch or complete accessories, we will provide full refund service.

This shop sells the product all is the normal line goods product, the guarantee service all according to the product official execution.

1. 7 days after the warranty is returned, the performance failure stipulated by the national three guarantees shall be confirmed by the manufacturer's designated or special maintenance point. You can choose to return it, exchange it or guarantee it free of charge

Two, three months warranty appears the national three guarantees of performance failure, through the manufacturer designated or special maintenance point to confirm the fault. You can choose to exchange the goods or get a free warranty

3. If the performance failure stipulated by the state three guarantees occurs within one year, it shall be confirmed by the manufacturer's designated or special maintenance point. You can enjoy a free warranty

One: Ming yike products to implement the state provisions of "guaranteed return, replacement, warranty" three packages of services.

The validity period of the second and third packages is:

1. 7-day guaranteed return: within 7 days from the date of sale (subject to the date of warranty label of our company), users can choose to repair, replace or return the hardware failure due to non-human factors.

Note :(1) for returned products, the complete parts of the product must be provided in accordance with the packing list, and the shell is free of damage or scratch. (if it cannot be provided, the product can only be replaced).

(2) the gifts shall be returned at the same time.

2. Guaranteed exchange within three months:

During the warranty period, the user shall ensure that the package is in good condition when replacing the defective machine, and the spare parts are not allowed to be replaced without fault. The appearance and warranty label of the machine are not damaged.

3. One-year warranty:

(1) the warranty period is calculated from the date of purchase, and the warranty period is one year. In order to protect your rights and interests, the seller must sign the shop seal to prove the purchase. If there is no stamp certificate, the date of manufacture of the machine shall prevail.

(2) one-year warranty period:

First year: provide free warranty service (parts, maintenance salary) (non-man-made)

After one year: discretionary cost (parts, freight)

(3) warranty scope refers to defects in manufacturing, materials and assembly that cannot be used under normal conditions.

(4) the warranty period for replacement of consumable parts after maintenance is three months.

Basic conditions for application for return and exchange:

Return or exchange of goods should maintain the original appearance of the goods you receive;

The return and replacement goods should be kept brand new, the relevant accessories are complete and lossless; Invoices and gifts are complete and intact;

(3) the written materials accompanying the goods, such as the warranty card, have not been filled in and any defilement or folding;

In addition, returned or changed goods require complete outer packing, original goods, incidental goods;

Application for return or exchange is not allowed:

(1) the commodity serial number carried by the merchant is not in conformity with the agreement of the merchant at the time of sale (the serial number of the commodity sold by the merchant shall be in conformity with the agreement at the time of sale);

(2) the product quality assurance label, fuselage, packaging, warranty card bar code (S/N code) is altered, torn, moved or unable to identify;

(3) the purchase certificate of commodities, warranty card is altered, torn or lost;

(4) damage to the machine caused by disassembly, repair or upgrade without consent;

5. Machine damage caused by not using, maintaining or keeping it according to the commodity descriptions;

6, machinery structure due to movement, fall, collision, extrusion caused by the fault or damage and other artificial damage traces;

Product parts defects or packing stains and serious backlog signs;

In the process of being supplied, goods return merchants damage due to improper packing or transportation operation;

'levies, commodity factory packaging with seal (to our store and commodity description content), disassemble the seal;

Return and exchange postage:

1. For the return or replacement of goods initiated by the buyer without the responsibility of the seller (for example, the buyer buys the wrong goods), the buyer shall bear the return freight, and the products to be returned or replaced by the buyer shall be returned to the company by sf express, all expenses shall be borne by the buyer (payment shall be subject to the negotiation between the two parties).

2. Due to the quality problem of the product hardware (the buyer must provide the relevant proof of the quality problem of the product, subject to the written confirmation of inspection by the authorized service station of each manufacturer; Operating system failure and pre-installed software error are not quality problems; The product is too big, too small, too heavy, too light, not suitable for me, color difference, effect, material, color, texture and imagination are not quality problems). The seller shall bear all the freight and other expenses incurred.